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Frequently Asked Questions
What does a Roper Service Plan cover?
What is the difference between Functional and Nonfunctional Parts?
Who do I call when I have a problem with my appliance, or I need service?
What happens to my Roper Service Plan if I move?
How many years of coverage can I choose?
When does the Roper Service Plan take effect?
Can my Roper Service Plan be cancelled?
How long before I would receive my cancellation refund?
What payment methods are acceptable?
Are there any limitations with the Roper Service Plan regarding usage of the appliance?
If I have comments, questions or suggestions, where should they be sent?
- What does a Roper Service Plan cover?
A Roper Service Plan covers service calls and all Functional Parts and labor to install them.
- What is the difference between Functional and Nonfunctional Parts?
Functional parts are those parts that are critical to the performance of the product's essential
function, a part that, if missing or broken, renders the product non-operational. (Examples
include: motors, timers, electrical wiring, compressors, etc.).
Nonfunctional Parts are those parts that are not critical to the performance of the product's
essential function. (Examples include: drawers, racks, knobs and cosmetic parts. etc.).
- Who do I call when I have a problem with my appliance, or I need service?
Simply call Roper, toll free at 1-800-239-5980 and a Consumer Relations Representative
will be happy to locate a servicer for you in your area 24 hours a day, seven days a week.
- What happens to my Roper Service Plan if I move?
You may transfer your Roper Service Plan to the new owner of the appliance, or if you
take your appliances when you move, the Service Plan continues uninterrupted. If you choose
to cancel your plan, we will refund you the pro-rated remaining value of your service plan,
less any claims paid..
- How many years of coverage can I choose?
Service plans may be purchased for one, two or three years. Special savings are available if
you choose multiple years of coverage, and if you purchase coverage on more than one appliance.
Service plans are available for all of your major appliances, up to the 14th year of age of
the appliance. ("Major appliances" is defined as: washers, dryers, refrigerators, dishwashers,
ranges, ovens, air conditioners, dehumidifiers).
- When does the Roper Service Plan take effect?
If you purchased prior to the expiration of your manufacturer's warranty, the Roper Service Plan
begins the day after your manufacturer's warranty ends. If your manufacturer's warranty has expired,
coverage begins 60 days after we receive your payment.
- Can my Roper Service Plan be cancelled?
You may cancel at any time, for any reason. If you cancel within the first 30 days of the Service
Plan, you will receive a full refund. If you cancel after the first 30 days, you will receive a
pro-rated refund less any claims paid (see terms and conditions for complete details). Cancellation
requests must be sent in writing to:
Roper Service Plan
13922 Denver West Parkway
Building 54
Golden, CO 80401
FAX:312.356.7658
ATTN: Service Plan Administration
- How long before I would receive my cancellation refund?
You should receive your refund within 2-3 weeks after we have received your cancellation request.
If you purchased your Roper Service Plan with a credit card, and you choose to cancel within 90 days
after purchasing, your credit card will be credited for the appropriate amount. In all other cases,
a refund check will be mailed.
- What payment methods are acceptable?
If you opt to purchase online, you may charge the Roper Service Plan to your VISA, MasterCard or
Discover, charging either the full amount, or we can automatically charge your credit card in three
consecutive monthly installments. If you wish to mail in a check or money order, call us at
1-800-615-3572.
- Are there any limitations with the Roper Service Plan regarding usage of the
appliance?
Yes, the Roper Service Plan is offered only for appliances used for normal, single family household
use. However, coverage of room air conditioners and icemakers used in light business or commercial applications
will be determined at the sole discretion of Whirlpool Corporation.
- If I have comments, questions or suggestions, where should they be sent?
We welcome all comments, questions and suggestions. Please email us at ExtendedServicePlans@whirlpool.accentonline.com or write us at:
Extended Service Plans
PO Box 740094
Louisville, KY 40201-7494
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